Question 1

How do I book a consultation with a member of the clinical team?

Accepted Answer

Either book online via the following link:
https://www.mshweightloss.co.uk/book-online

Or call us - 01229 486700 to get your appointment booked in for you!

Question 2

How well supported will I be with MSH Weight Loss?

Accepted Answer

All of our clinical team have undertaken extensive training to ensure they’re up to date with all relevant prescribing and management guidance for clients taking weight loss medications.

We regularly attend training sessions to ensure we remain up to date and current with best practice so we can provide you with the best support!

Once you sign up with us you have unlimited access for as much support as you require throughout your journey!

There are a number of ways to contact us throughout including in person, over the phone, via email, Whatsapp message, email and web chat.

All our policies and guidelines are reviewed on a regular basis and we strictly adhere to guidance provided by the National Institute for Health and Care Excellence (NICE) and other associated regulatory bodies.

We have CQC registration for all registered activities and are fully compliant with all requirements for these services.

Question 3

When will I receive my prescription?

Accepted Answer

Your prescription will be delivered within 24hours if it is issued before 3pm.

We generally do not deliver over weekends due to the risk of breaking the 'cold chain' for injectable medications,  however weekend shipping can be arranged if needed - Contact us to discuss your options (01229 486700, info@mshweightloss.co.uk)

You will receive Royal Mail or DPD tracking information once your prescription has been issued from the pharmacy - this will provide you with a 1 hour delivery window.

Question 4

Will my price increase for weight loss medications?

Accepted Answer

Only if you choose to increase your dose.

Each month you'll receive a well being survey to complete as part of a consultation with our clinical team so we can check you're safe to continue. One of the questions you'll be asked is if you'd like to move up a dose.

We'll show you the price for the higher strength before you decide, so you're choosing with full information, not being switched automatically.

If you don't complete your monthly consultation, you'll stay on your current dose and current price.

Question 5

Can I travel with my medication?

Accepted Answer

Yes. Keep injections and tablets in your hand luggage, not your checked bag.

For injection pens, they can be kept out of the fridge for up to 28 days if stored between 8-30°C. Avoid hot cars, radiators, or anywhere that gets very cold. Some clients choose to use travel cases so injection pens remain cool throughout the journey.

Tablets don't need any special storage. Keep them in the original packaging.

We can provide a letter confirming your prescription, which is useful for airport security and at your destination. Request this from us a few days before you travel - info@mshweightloss.co.uk

Question 6

What happens if I'm not losing weight?

Accepted Answer

Plateaus and slower weeks are common, and they don't mean your treatment isn't working or that you're doing something wrong.

Weight loss on any GLP-1 medication rarely moves in a straight line.

Dose, diet, sleep, stress and how your body responds all play a part, and these can shift from month to month even without you changing anything.

If you're not seeing the progress you expected, get in touch with our clinical team. We'll look at your current dose, diet and lifestyle together and work out what's actually going on, whether that's a dose adjustment, a change to your approach, or just time.

You don't need to wait for your next scheduled consultation if you're concerned, reach out any time!

https://www.mshweightloss.co.uk/book-online

Question 7

Can I switch medications partway through treatment?

Accepted Answer

Yes, this is possible - for example between Wegovy and Mounjaro, or between the tablet and injection.

People switch for different reasons: 
Side effects that are hard to manage
Results that have plateaued
Simply preferring a different way of taking their medication

It isn't a simple swap. You'll need a consultation with our clinical team so we can assess your current medication and dose. We can then work out the right dose to start on with the new medication and advise on time periods between stopping the current medication and starting the new one, this will help prevent any side effects.

Question 8

What happens when I reach my target weight?

Accepted Answer

We’r here for the long term to ensure you reach your target and stay there!

Speak with one of our Clinical Team who will discuss a personalised maintenance plan with you once you reach your target weight.

The good news is, you can also come back to us in the future if you're struggling down the line and want to recommence weight loss medications.

Question 9

How do I store my medications?

Accepted Answer

Injection pens: Keep in the fridge (2-8°C). Once in use, they can be kept out of the fridge for up to 28 days, as long as it's between 8-30°C. Don't freeze them.

Tablets: no fridge needed. Keep them at room temperature in the original packaging.

Keep all medication out of reach of children and check the expiry date before use.

FAQ

Frequently asked questions